I had the `pleasure' of needing to go into the South African Revenue Services (SARS) this morning. Going into government offices is not fun at the best of times, and even though I was there for a full hour, I was impressed. They had a number of cubicles with service consultants and they were all full. So...
1) No waiting in the queue while more people could have been seen.
There were two people going up and down the queue checking what you were waiting for, so...
2) No waiting in the queue only to find you should have been in another one.
The seats were comfortable, the building was clean, the people who worked there were friendly.
Although I would have obviously been elsewhere, combined with the online tax capabilities and other obvious improved efficiencies (2 page return)... I am not surprised SARS has got much better at collecting tax, which means an increased chance of us paying lower tax rates.
Good on you SARS
1 comment:
"I am not surprised SARS has got much better at collecting tax, which means an increased chance of us paying lower tax rates."
this strikes me as wildly optimistic.
Post a Comment