Seth Godin talks about Inbox Culture.
How much does inbox and the emails that arrive and get answered determine what you do?
I have always got very annoyed when I go to a service desk, and the person there answers the phone instead of helping me, interrupting me getting served. I made the effort to come in, but the phone must be answered. (naturally when calling in, I also get irritated if the phone doesn't get answered quickly).
This now extends to people having there cell phones on when you are at dinner, having coffee or in meetings. I have heard of someone responding to a email on their blackberry while doing a presentation!
When do we get the chance to change from being responsive to deciding what we are going to do? If we are always online, in reach of email,sms,phone,facebook etc.?
I am going to start not opening outlook or checking my phone for 2 hours each day. I am also going to go to the beach without my cell phone for a couple of hours on the weekend. I reckon that might just lead to a smilier, more productive Trevor.
Not that I have been one to answer my phone during dinners.
Showing posts with label Service. Show all posts
Showing posts with label Service. Show all posts
Monday, August 04, 2008
Wednesday, April 23, 2008
Credit where due... Well Done SARS
I had the `pleasure' of needing to go into the South African Revenue Services (SARS) this morning. Going into government offices is not fun at the best of times, and even though I was there for a full hour, I was impressed. They had a number of cubicles with service consultants and they were all full. So...
1) No waiting in the queue while more people could have been seen.
There were two people going up and down the queue checking what you were waiting for, so...
2) No waiting in the queue only to find you should have been in another one.
The seats were comfortable, the building was clean, the people who worked there were friendly.
Although I would have obviously been elsewhere, combined with the online tax capabilities and other obvious improved efficiencies (2 page return)... I am not surprised SARS has got much better at collecting tax, which means an increased chance of us paying lower tax rates.
Good on you SARS
1) No waiting in the queue while more people could have been seen.
There were two people going up and down the queue checking what you were waiting for, so...
2) No waiting in the queue only to find you should have been in another one.
The seats were comfortable, the building was clean, the people who worked there were friendly.
Although I would have obviously been elsewhere, combined with the online tax capabilities and other obvious improved efficiencies (2 page return)... I am not surprised SARS has got much better at collecting tax, which means an increased chance of us paying lower tax rates.
Good on you SARS
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